Refund policy

RETURN AND REFUND POLICY

Effective date: September 13, 2026

1. No Voluntary Returns or Exchanges

Most products from Big Package Clothing Co. are produced after an order is placed. Except where required by applicable law or expressly stated below, all sales are final and we do not offer voluntary returns, exchanges, or refunds for change of mind, incorrect size or color selected by the customer, or other buyer error. Please review product descriptions and size information before ordering.

Being produced after purchase does not necessarily make a standard product legally “personalized” or “custom-made.” Where applicable law grants a cooling-off, cancellation, withdrawal, return, refund, repair, or replacement right, we will honor that right. Products genuinely made to your specifications or clearly personalized may be excluded from change-of-mind withdrawal rights where applicable law permits.

2. Damaged, Defective, Incorrect, or Misdescribed Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, materially different from its description, or different from what you ordered, contact pescubusiness@gmail.com and include your order number, a description of the problem, and clear photographs when reasonably possible.

Please contact us within 30 days after delivery when reasonably possible so we can investigate promptly. This requested reporting period does not limit or replace any longer non-waivable statutory right.

After reviewing the claim, we will provide the remedy required by applicable law. Where the law does not require a particular remedy, we may choose to repair the item, replace it, issue store credit, or refund the affected item. We may request that the item be returned or made available for inspection and will provide instructions. Do not discard the item unless we authorize you to do so. We will cover reasonable return shipping when required by law or when we confirm that the item was damaged, defective, incorrect, or materially misdescribed.

3. Production Variations and Customer-Caused Damage

Minor differences in color, print placement, scale, texture, or appearance caused by screen settings, garment characteristics, or reasonable manufacturing tolerances are not defects unless they cause the item to be materially nonconforming under applicable law.

We do not offer voluntary remedies for damage caused after delivery by misuse, accidents, improper washing or care, normal wear, unauthorized alteration, or failure to follow product instructions. This does not limit rights that cannot legally be waived.

4. Lost, Delayed, or Missing Packages

Delivery dates are estimates unless expressly guaranteed. If tracking has not updated or an order has not arrived by the end of the stated delivery window, contact us. As a practical guideline, allow up to 30 days after shipment for domestic orders and 45 days after shipment for international orders unless your promised delivery date, carrier information, or applicable law provides otherwise.

We may ask you to check with household members, neighbors, the carrier, or a local post office and to assist with a carrier investigation. We will remain responsible to the extent required by applicable law. If an order is confirmed lost before risk of loss has lawfully passed to you, we will provide the remedy required by law or, where the law does not dictate a remedy, a replacement or refund.

Report a package marked “delivered” but not received as soon as reasonably possible. We may require reasonable documentation and investigate suspected fraud.

5. Incorrect or Incomplete Addresses; Refused or Unclaimed Deliveries

You are responsible for checking the shipping address before submitting an order. If a package is undeliverable or returned because of an incorrect or incomplete address supplied by you, refusal, or failure to collect it, we may require payment of reasonable reshipping costs or deduct costs we cannot recover from any discretionary refund, where permitted by law. We cannot guarantee replacement of a customer-addressed order without additional payment. Mandatory legal rights remain unaffected.

Contact us immediately if you notice an address error. We cannot promise that an address can be changed after production or fulfillment begins.

6. Order Changes and Cancellations

Because items may enter production shortly after ordering, we do not guarantee voluntary changes or cancellations after an order is submitted. Contact us immediately and we will attempt to help. This section does not restrict any mandatory cancellation or withdrawal right.

7. Approved Refunds

Approved refunds are issued to the original payment method unless otherwise agreed or required by law. Processing times depend on the payment provider. Original shipping charges, return shipping, customs duties, and import taxes are refunded only when required by law or expressly approved by us. We are not responsible for exchange-rate changes or fees charged by a customer’s bank or payment provider, except where applicable law provides otherwise.

8. International Consumer Rights

Customers may have mandatory rights based on where they live. For example, qualifying consumers in some jurisdictions may have withdrawal rights for online purchases, while genuinely personalized goods may be exempt. Defective or nonconforming goods may remain protected even when change-of-mind returns are unavailable. Nothing in this policy excludes, restricts, or shortens a right or remedy that cannot lawfully be excluded, restricted, or shortened.